FAQ

We do offer net 30 billing terms to those who qualify. Inquiries on obtaining billing terms can be discussed with our sales representative during the quoting and ordering process. Past due invoices and payment on orders can contact our accounts payable department through our phone system; 800-231-0989 or by emailing our sales@roll-tickets.com.

Online orders using credit card payment will process immediately and will generally clear with your account within 1-2 days. Phone orders and custom orders will clear when payment is requested from your sales representative. In certain situations, we may request payment upfront before any process can begin, however with many of our products we are happy to begin proofing and discussing options ahead of time.

Absolutely! Online orders can be printed out and mailed in with a check. Sales representatives during a phone order can email or fax an invoice as well. For customers who do not have billing terms, check payment must be received before shipping takes place.

We accept all 4 major credit cards: VISA, Mastercard, American Express, and Discover.

For security purposes, we request the full billing information for your credit card. To prevent fraudulent action we request the full name, street address, zip code as well as the CCV number from your credit card.

Our full website uses the HTTPS secure socket layer to help keep your data safe. Our credit card processing happens on a secure server and our domain is COMODO secure.

Most small orders of fewer than 10 rolls are printed and shipped in just 3-4 days!

Yes, holidays will affect both production and shipping. If you have any worries or specific questions about your order feel free to call one of our sales representatives to ask about production and shipping times.

Absolutely! We are often able to accommodate small emergency rush orders in only 1-2 days. Rush production fees and shipping will apply based on order size and delivery location. Contact a customer service representative for more information.

Shipment tracking information is emailed upon order completion and shipment release. Tracking information can take up to 24hrs to update depending on when the order is completed and when shipment pickup occurs.

Online ordering is very easy! Choose your ticket type. Design your tickets. Add them to your cart and checkout! Your designs are private and secure and you can log in to view them or reorder in the future!

Our online ticket designer is the easiest most economical way for you to design your own ticket. We have a great tutorial video and a list of helpful hints and tricks you can view here. Of course for some, the best way to learn is just by doing! Go ahead! You can begin your design immediately with no obligation to purchase or checkout. Don’t like it? Start over or choose something different!

Once your design is done, simply add it to your cart! If you want to make additional designs or variations, make your adjustments and select add to cart again! Making multiple color changes or variations is very easy!

We takes numerous steps to minimize our impact on the environment. We only choose paper manufacturers who actively take steps towards environmental conservation. Our digital press toner is environmentally friendly and are even approved by the FDA for direct contact with food products. Last year our entire building was converted to high efficiency LED lighting and HVAC rooftop units.

Any questions regarding our products, capabilities or general inquiries can be directed to our sales representatives by emailing sales@roll-tickets.com or 800-231-0989.

If our online DIY options don’t quite cut it, give us a call or email us! Our sales team and graphics department can help get your tickets designed exactly how you need them. We have capabilities far beyond our online offerings. If you have a custom size, material, special numbering, or some other specific requirement, contact us to find out more!

That’s okay! we have a tutorial that can help, click here.